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Welcome RJ!
Sounds like this is one of or a combination of two factors...
Balance point - you may need move the scope dovetail through the clamp one way or another to get better balance. Do this with a diagonal and eyepiece attached so that you can simulate real balance. Just don't let go of the scope at any time!
Friction clutches - all mounts should have these - even my little travel tripod has them! You should try tightening at least the altitude clutch, but only once you have balanced the scope on the mount. The 'right' amount of friction/tension may take a little fiddling to find...you want it just right so that you can track objects smoothly, but not so much that your scope flops around.
The Bintel guys are right (they're good guys!) - the AZ3 should easily carry that scope.
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