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Sorry to hear about your troubles with OzScopes, Luke.
I bought my telescope from their Bayswater store. Sadly, they don't seem to be interested in providing any after-sale support.
Not long after I purchased my telescope I went back to them for additional parts -- parts that are listed on Skywatcher Australias website. I was told that they can't supply anything that is not currently listed on the OzScopes website and that I should call their supplier directly. They gave me their suppliers details, I don't recall who they are but it wasn't Tasco.
On another occasion I tried sourcing a Newtonian from them and this time around they agreed to contact their supplier and get a price for me. They never called me back and I ended up ordering one from a retailer in Western Australia.
Realistically, they should have a hand controller in the warehouse they could give you as a replacement -- even as a temporary solution until yours is replaced by the supplier. I would keep the pressure on them until they come good, it's unfair that you can't use your new equipment at all.
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