Quote:
Originally Posted by LewisM
A replacement handset is $300, so I would be actively pursuing them. They need to make this good - if OzSales gets their stuff though Tasco, then I can understand the issue - been waiting over 3 weeks almost just for a reply to an email to Tasco about a malfunctioning motor control board. They used to be PROMPT, now not even a "Hang in there". Odd.
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Yeah this is the thing, to find out anything at all I have to chase them up (OzScopes) and if I dare call them they just act confused, palm me off and tell me to email. Apparently talking on the phone is too hard.
I never complain about customer service, this is honestly the first time, I run a business myself and so have the two previous generations of my family so I know things go wrong or get delayed but the lack of communication just feels rude.