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Originally Posted by gregbradley
Yes good point David, these guys are doing illegal things in selling units not fit for purpose.
Sometimes it takes pressure to get compliance and make them try harder and get over their slackness.
A classic example recently was Nikon in the USA. They put out the defective D600 which was plagued with dust and oil spots on the sensor requiring constant cleans. They did nothing about it. They eventually released a D610 with a redesigned mirror box/shutter to handle it.
They were threatened with a class action suit. They suddenly offered a free replacement for D600 owners even if out of warranty. They never acknowledged the problem officially. Slack as. Cost them a lot of goodwill.
Greg.
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One of the major auto manufacturers just got whacked with a $35 Million fine for selling vehicles they knew to have a defective ignition which they did not tell their customers about. The moral of that story is that it doesn't pay to use your customers as beta testers.
Peter