Quote:
Originally Posted by gregbradley
Yes good point David, these guys are doing illegal things in selling units not fit for purpose.
Sometimes it takes pressure to get compliance and make them try harder and get over their slackness.
A classic example recently was Nikon in the USA. They put out the defective D600 which was plagued with dust and oil spots on the sensor requiring constant cleans. They did nothing about it. They eventually released a D610 with a redesigned mirror box/shutter to handle it.
They were threatened with a class action suit. They suddenly offered a free replacement for D600 owners even if out of warranty. They never acknowledged the problem officially. Slack as. Cost them a lot of goodwill.
Greg.
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strictly speaking, yes, it is illegal, although I think that's a bit harsh of a term to use for GSO. They've generally offered quality products for a great price and have listened to the community in many instances.
I hadn't heard about the D600 issues - thank you for the heads up. It reminds me of Canon's 1D Mark III that had the dud AF...it surprisingly never got to a class lawsuit as far as I'm aware of (but it should have).
I remember having a 4GB Apple iPod mini years ago. It failed about 3 weeks out of the 12 month warranty with a known hard drive issue. This had happened en masse in the US, and a class lawsuit had forced Apple to fix units with the issue at their cost, whether they were in or out of warranty as it was classified as a known manufacturing defect. I queried Apple Australia and was very bluntly told tough $hit - and rather cheekily that "that court decision was for the US and doesn't apply to the Australian market". This wasn't from tier 1 support or customer service either I might add. Nor was it from tier 2 support. That came from higher up in Apple Australia. The moral of the story is that not all manufacturers are honest, nor look after the customer, unless forcibly legally compelled to do so. it should never have to come to that.
Dave