I think he is being unreasonably picky , tell him as said to send the scope back if he wants -post costs .
I would be very happy with that scope for that price , its 8 years old and wont be in as new condition no matter what .
Total BS in my opinion , I have a 5 year old Tak Fluorite and it is as good as a 5 year old lens lens can be , the man is a Pillick .
If he wants new he should lash out the cash and buy new , simple .
Brian.