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Their goal is to try and get you to open the Windows Event Viewer.
There is a red cross marked against a common item in pretty much all installs.
They try and use this as a signal that something is wrong with your system.
They then want you to go to a site so that a trojan is installed and then they can take control of your system.
The best thing to do is keep them on the phone for as long as you possibly can (wasting their call credits); act dumb and computer illiterate. Every second that you keep them on the phone is a second that they're not using to lay claim to a potential victim.
If you wish to join the fight, join us over at 419 Eater. The 21st century blood sport.
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