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I may be misinterpreting but it sounds like you're saying you have one of those little devices that is a 4G modem and a wifi hotspot kind of thing. Then you connect to it from your laptop via wifi?
If this is the case then it sounds like you don't have the wifi hardware driver installed or some other issue affecting the wifi on your computer, it should have nothing to do with the Telstra device as any computer/tablet/phone should be able to see it as a wifi network and connect to it.
If you know the brand of the wifi card in your computer then google it and "windows 8 wifi driver" and see what you can find.
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