Quote:
Originally Posted by OzStarGazer
OK, I just read that A warranty is a voluntary promise offered by the person or business who sold the product or service to you. Once you buy the product or service, the promise becomes a right that can be enforced under the ACL.
Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired.
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Hi,
Agreed. When you read the uniform consumer rights law, you see that the customer has this right, and the retailer cannot exclude it, even if you sign a sales agreement for something less (you cannot sign away your rights at law).
Also the retailer cannot refer you to the manufacturer if you don't want to take that path. Sometimes it is advantageous to do so, but the first recourse is with whoever you paid the money to.
Sometimes a retailer will say it is a minor fault, so they are not obliged to do something. Not true, they always are, in this reasonable period. A MAJOR fault is something which would if known cause a buyer to turn away from purchasing. That covers most.
A reasonable time for astro gear to last would definitely be one year at least, I reckon more.
Of course all that is in a reasonable world. Sometimes a great deal of coercion is required before a retailer will face reality.
Cheers