I've found that with Telstra Bogpond support, it's best to give an unintelligible answers to their voice guidance systems, a few such answers and you're usually transferred directly to an English speaking automaton (at least that's what the Philipino operatives sound like to me....)
8.1 is now downloaded and installed, although I didn't get any option to save an ISO as indicated, one thing MS are good at is inconsistency in builds and releases. Now for the mammoth task of reinstalling everything else.
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