In my opinion you're all getting free product support and you're grousing because you don't understand how to effectively and efficiently utilize it.
Are you unprofessional, angry, passive aggressive, lazy and unprepared? I see a job opportunity here. For a significant per-case fee, I propose to take your telephone calls 24/7/365 at your convenience, properly reproduce and document your problem to the hilt, stroke your ego and make you feel smart, then submit a professionally prepared high impact problem report on your behalf that will get immediate Bisque Bros attention. I will answer Daniel's incessant questions that frequently belie a disturbing lack of reading comprehension, deal with suggestions and derails from the peanut gallery while taking absolutely no prisoners as I follow up relentlessly business day after business day in contemporaneous Colorado USA time until your problem is fully resolved. What a concept. I could become rich and famous. By the way, most of the time
I am the peanut gallery.