Quote:
Originally Posted by Paul Haese
Quite frankly I am getting a little sick of being treated like I am stupid by SB. So right now I cannot complete final remote installation simply because it will not guide smoothly.
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Unfortunately this has been my experience with many American technical staff. At my work we have service technicians from a scientific company come in when I have an issue with instrumentation. Sometimes they need more information from the states about a problem and we write them a very detailed email of what we have done. Every time we get a response it is always something we have already tried and most of the time it is the mundane task that we did first.