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Hi Paul
Wow – I’m afraid you are a much more patient person than I am.
In this case, what concerns me most are the series of contradictory e-mails I have been receiving from Symantec. One day they say the software products have been shipped, the next they haven’t and then that the order has been cancelled. On top of that, Symantec provided me with an embedded http link to UPS Australia with a reference number and a tracking number that UPS did not recognize.
I then contacted UPS who did a search on my name and address within their system, which reported no matches.
Clearly something has gone badly wrong at Symantec so I am pursuing this to bring to their attention that their systems and processes are just not working when it comes to my on line transaction.
I have been through the full range of emotions and to minimize the risk of just being bad tempered and flying off the handle, I always try to temper these feelings with the knowledge that I am living in a wonderful country, part of a free society, with a roof over my head, a (too) full stomach with no one shooting at me or dropping bombs on our home.
So, I too will be patient but have set in motion the wheels of the customer complaint process to provide Symantec with some objective evidence that their systems are not working. Hopefully this will avoid a repeat for the next unfortunate customer.
It’s lucky that I do not rely on my notebook computer for connecting to the internet as without the Symantec software, it has been dormant for almost 8 weeks now, apart from grabbing the odd avi of Jupiter of course.
Cheers
Dennis
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