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Hey Darren. Well done on buying an awesome scope for the kids.
Yes the knobs are the trick. One will lock the focuser in position when it is tightened, the other will release the focuser so it drops down when it is loosened, but tightening it will allow the focuser to move. Unfortunately i cannot remember which is which (sorry).
The second knob needs to be adjusted so the movement is just right for you. Keep trying, if it is still giving you trouble I would ring Bintel, from experience they are always happy to help with things like this!
Cheers
Malcolm
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