Hello,
I am looking for some advice on how to proceed with a credit card order where I have been charged but the goods have not arrived and I cannot get any action from the supplier.
The supplier is Symantec (Norton).
The software products are web upgrades to Norton Internet Security and System Works.
- I placed the internet order on 9th Feb 2006.
- Received order conformation 10th Feb.
- Received back order notification 12th Feb.
- Received notice that products were shipped 8th March.
- Received notice 12 March that products were NOT shipped - Symantec error.
- I cancelled the order 12 March.
- Symantec notified me they had shipped the products and charged my credit card 14 March.
- Symantec stated (15 March) that products had been sent via UPS Australia.
- I contacted UPS Australia who said this was not the case.
- I contacted Symantec (24 March) who said it was an error and goods would arrive soon.
- No goods.
- I contacted Symantec (29 March) who said I would be contacted in 72 hours.
- It is now almost 120 hours and nothing.
Does anyone know of a course of action with my credit card company, or am I doomed to suffer at the hands of Symantec for an eternity?
Thanks
Dennis