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+1 on knowing how to troubleshoot.
Even if well adjusted at the outset, EQ6s seem to need re-adjustment after a year or so, maybe less if heavily used. You do get what you pay for, but at the cost of learning a few "tips and tricks" you get a solid mount at a bargain price, at least in the case of an EQ6/NEQ6. Of course, precision in operation and software features are other arguments altogether.
Having a problem in only 1 month sounds a bit poor. I can understand the frustration ... anger, even. Perhaps it took a knock in transit/handling that was just enough to cause the worm carrier to move (does the EQ8 still have a worm carrier like the EQ6)?
Hope it is an easy fix.
Edit: It's a bit like owning a cheapish, bog-standard lawn mower. They're simple beasts, and cost effective, but they need regular maintenance to run well and it's a good idea to learn how to DIY.
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