Quote:
Originally Posted by BlackWidow
That is really bad Matt. I have been trading online for 14 years and is my main form of income. Pay Pal will always act in Favor of the buyer. However in Australia you only need to be able to prove the item has been sent, not delivered.
However in the USA you need to prove delivery. I had this problem where I sold to a USA buyer and they claimed they never got it. Pay Pal did the same to me and refunded the buyer. I then phoned them and went into fight mode. I quoted and E-mailed them the E-bay seller protection rules and the E- mailed them a formal letter of complaint.
I then got my money back as they were acting outside the Australian consumers laws for a transaction that took place in Australia buy an International buyer. It really pays to fight them as they are happy to use your money to support their propaganda that they provide purchase security with your goods and your money. They provide nothing really.
Interesting thing was is that I got my money back, but so did the buyer.
The say the provide insurance to the buyer, but that fact is assurance using the sellers risk. Pay Pal is still overall pretty good for money transfer and safer than some other options. If your Pay Pal is connected with a credit card you still always have a chargeback option up to 6 months. This can be applied to both the buyer and Pay Pal also providing the sale breaches some criteria..
Sorry for any errors in the post. iPhones are not the best for posting from LOL
Mardy
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You make a good point Mardy.
Unfortunately, not everyone knows their legal rights under Australia law, nor do most people read the small print. I am sure they make it small print deliberately, in the hope you don't actually read it.
It all comes down to "Caveat Emptor", after all. You simply have to take steps to ensure the seller is genuine, if at all possible. If it isn't possible, then I don't take the risk, if it involves a large sum.
The only problem I have ever had, was in the early days of my on-line buying, and that was with Amazon. They claimed they sent the item, but I never go it, they then sent it again, still didn't get it, so they sent a third. Nope didn't get it. They then refunded me, no question. They actually offered me a refund in the first instance, but I wanted the item, as I simply couldn't get it elsewhere. But, I couldn't accept that three packages, from the same seller, could go missing, so I contacted the actual seller of the item, only to find that it was never sent in the first place, as they were out of stock. It was on back order. Complex systems don't always work.
And, I will add that I have bought many hundreds of items in from overseas, so I have been exceptionally lucky. it seems? Well, so far anyway, as I still have shipments coming in, hopefully in time for Christmas. Actually got a surprise today, as a major order was delivered by Australia post today, SUNDAY. Apparently they are delivering everyday until Christmas. Awesome! And, it was the one I was really sweating on too.