That is really bad Matt. I have been trading online for 14 years and is my main form of income. Pay Pal will always act in Favor of the buyer. However in Australia you only need to be able to prove the item has been sent, not delivered.
However in the USA you need to prove delivery. I had this problem where I sold to a USA buyer and they claimed they never got it. Pay Pal did the same to me and refunded the buyer. I then phoned them and went into fight mode. I quoted and E-mailed them the E-bay seller protection rules and the E- mailed them a formal letter of complaint.
I then got my money back as they were acting outside the Australian consumers laws for a transaction that took place in Australia buy an International buyer. It really pays to fight them as they are happy to use your money to support their propaganda that they provide purchase security with your goods and your money. They provide nothing really.
Interesting thing was is that I got my money back, but so did the buyer.
The say the provide insurance to the buyer, but that fact is assurance using the sellers risk. Pay Pal is still overall pretty good for money transfer and safer than some other options. If your Pay Pal is connected with a credit card you still always have a chargeback option up to 6 months. This can be applied to both the buyer and Pay Pal also providing the sale breaches some criteria..
Sorry for any errors in the post. iPhones are not the best for posting from LOL
Mardy
Quote:
Originally Posted by Kunama
I no longer use Paypal since I sold an item and even though I had proof that the item was delivered by Australia Post, paypal took the money out of my account when the buyer claimed not to have received it. I forwarded Australia Post delivery information to Paypal, it did not change anything.
So the guy got the item and then got my money as well.
Never again!
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