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Must admit, I'm not a fan of Telstra, most times when I've had a connection job with them it takes forever. But, the last one I did when I had to call the help line I got this Filipino lady and she knew the system, talked me through it, and even admitted it was not as easy as it looks LOL
This lady was not reading off an A4 sheet like many I have spoken with. Telstra should employ more like her.
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