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Its nice to give a wrap to an organisation often criticised on this site.
I bought a new mobile phone online from Telstra, and wanted to keep my existing Telstra number. The new phone needs a mini sim, so this morning I went to the Telstra shop in Bankstown to get a new sim card.
The shop was busy, but the young man who served me did so in a very polite and unhurried manner.
After creating the new sim, he offered to completely set up the phone for me, and explain its features.
There was no charge, so the shop made no money out of me. He could have bundled me out the door and moved on to a paying customer, but instead spent a good 20 minutes going through the phone's features.
I was impressed!
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