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A few people posting here have said nice things about Andrews (I also found similar remarks when I was doing my research on buying the AVX).
I called them this morning, and they seemed a bit aghast to hear of the problems. The immediately suggested I bring the mount in and they will arrange for a replacement. I'll be heading up there tomorrow, so I'll let everyone here know how it ends up.
Thanks for the info Brunono2, I'll mention it to Andrews tomorrow and get them to check how old my mount actually is.
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