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I have had exemplary service from at least 2 Australian astronomical supply distributers - Steve at MyAstroShop, and Ron, Peter (when he was still there) and Matt at Sirius Optics. Bintel has been pretty decent too.
Tasco has been INCREDIBLY helpful and rapid in response and replacement. It's the main reason I REFUSE to buy a "grey import" - I know Tasco will back up ANY of their warranties without fuss or hassle, unlike what I have heard - anecdotal and otherwise - about the grey imports.
I have only ever bought a little camera gear here in Australia, and that was through Michaels in Melbourne - VERY prompt, courteous and CORRECT sale. Small warranty issue I had INSTANTLY replaced, and I sent the faulty item after receiving the replacement.
Computers - great customer service and NIL hassles with Joyce Mayne. Even went WELL above and beyond with a warranty issue. Haven't had to pay for any service on the laptops in 4 years - all covered, no fuss (and I will only buy Asus - GREAT customer care IMHO, compared to bloody Acer)
Now to bad ones...
Office Works. SHOCKINGLY bad service. Basically have to hunt down a "salesperson" and DRAG him/her to what you want to inquire about. Outright rude and objectionable staff.
Ted's Camera House. May as well be Office Works. Contemptuous, rude, obnoxious. Main reason I shop camera stuff O/S.
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