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You're right Malcolm, the retailer shouldn't be trying to abrogate their responsibility, they should be dealing with it, as that is part of providing customer service.
It isn't whether you have a problem, as they will always occur from time to time, which is why we have statute warranties in the first place, however, it is how that problem is dealt with that is important, and in this case, I think retailer has lost an opportunity to provide real customer service, since it is their responsibility anyway.
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