Quote:
Originally Posted by Astromaniac
G'Day,
An update on my search for a motor board for my Celestron NexStar 6 SE.
I've contacted Carol at Sheldon and Hammond, (as suggested by Bob), and she has been terrific. She has gone out of her way to help, calling back three times in the last two days, and as a consequence of this I'm sending the scope to her for repairs. She has promised to keep costs at a minimum and to look after me.
That's what is called SERVICE!  I will keep you informed of the progress of the repairs.
Cheers.
John |
G'Day All,
A follow up to the above.
The people at Sheldon and Hammond are an amazing friendly bunch. They've spent a lot of time testing my Celestron NexStar 6 SE and to cut it short found that the motor boards were ok and the problem was with the hand controller. It could have been repaired under warranty but the issue was that I couldn't provide them with the original purchase receipt having purchased the scope used (it's actually one year old and never used). It would cost $399 to replace the hand controller however the company has decided as a goodwill gesture to replace the hand controller free of charge. This goes well behind their duty of care. It has been an incredible birthday gift. Today is my birthday.
I have only praise for this company and its employees. They are willing to help and they go the extra mile to do it. Good on you Sheldon and Hammond.
Cheers,
John