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New telescopes can be a little frustrating and unfamiliar, I sympathise. If you are viewing the Moon at low altitude then it can appear a little soft or hazy, even shimmering like a desert mirage.
These types of telescopes (Schmidt–Cassegrain or SCT) are known for their ability to focus over a wide range as the main mirror moves when you turn the focus knob, so usually you can focus on nearby terrestrial objects as well as celestial objects such as the Moon and stars.
Try again when the Moon is at an altitude of over 30 degrees and look at the craters on the terminator (the dividing line between light/dark) let us know how you get on.
Cheers
Dennis
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