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I had a similar experience with the same Bank and took considerable pleasure in closing all my accounts. But they got the last laugh. I had a credit in a credit card due to a refund having recently been credited. The teller wouldn't just close it down and give me the balance in cash. He had to transfer the balance to my savings account and in order to do that had to charge me a transaction fee of 4 or 5 dollars. So they got in the last punch after all.
Peter
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