[Karls48 (Karl)]

Opposite East Pack
I have been customer of this bank for about thirty years. As matter of fact I started banking with them when it was called Bank of NSW and I worked there. I had three home loans with them and done all my general banking with them.
Lately they started to peeve me off. First, couple years ago, when I was buying new car I tried to windrow cash $8000 from my account. I was told that I have to give them 2 days notice to be able to withdraw such a large????? sum. The branch is located in major West Fields shopping centre. Then $200 AT\M deposit went missing. It took ages to credit it to my account. Then this morning I wanted to deposit $121 of coins I had found with metal detector. On about 70% of nickel coins the nickel coating was gone and some “gold” coins had some discoloration. On all of the coins denomination, year of issue and country of issue was easy readable. None of the coins was damaged in any way except lost of nickel coating. Lady teller looked on the lot and told me told me that they do not accept “rusty” coins. When I told her that it is still legal tender she looked blank and went to consult with branch manager. After about 10 minutes she returned and told me to try to spend it in the shops. If a shop will not accept it, they will not accept. I have pointed out to her that they are the bank not a shop and Royal Mint advice about discoloured or corroded coins is to deposit it in your bank. She then disappeared for an other 15 minutes and come back with suggestion that they will weight the coins, send it to Reserve bank and pay me scrap metal value of the coins. When I objected to this I was told that this is their policy and if I don’t like it – tough luck basically -get lost.
Dejected but convinced that the coins should have they face value, I passed the other bank – Which Bank. Lady teller apologised that she cannot pass the coins thru coin sorting machine and weighted all the coins. Total was $ 120.75 which is understandable due to loss of nickel coating..
I’m now facing nightmare of transferring all my accounts to the Commonwealth Bank as the other bank lost my confidence.`