BINTEL service

[astrogeek]

People are always very quick to complain to a shop if the service is bad, but no one seems to think it necessary to comment if the service is great. I was just down at BINTEL in Melbourne ordering a Meade Lightbridge 12" and I was treated to a Coffee (Real not instant), a bisket, and a good chat. For anyone in Melbourne BINTEL is the way to go. Great service, Great products, Great Prices!

[janoskiss]

You got coffee and bickies??? Ah, you must have bought a Telrad! :rofl: :lol: :rofl:

[ballaratdragons]

No-one!!! Bit of a bold statement there Geek!

Whenever I get good service I ALWAYS mention it to the staff person involved, and on some occasions I have rang the company and mentioned the excellent service I recieved from their employee. I also recommend to others by word of mouth.

As we are in an asto site, an astro example: When my 12" dob arrived from Andrews I rang him to let him know it arrived in one piece and thanked him for the assistance he gave me. Then I emailed a letter of thanks. I also placed good feedback in here for him.

I quite happily do this for anyone that gives me good service and will continue to do so. Fish & Chip shops, supermarkets, car yards, etc.

I know several other people who do the same. So, it's not a matter of 'no-one' doing it. Maybe just no-one you know.

[asimov]

I know of a few threads in here related to Bintel's service.

[ballaratdragons]

Yep, and I have read many, many, many, many, many, many good comments about other suppliers too in here.

Don't know where the 'No-one' comes into it!

[janoskiss]

Couple of recent threads:

http://www.iceinspace.com.au/forum/showthread.php?t=6212
http://www.iceinspace.com.au/forum/showthread.php?t=5610

But besides, most of us who have dealt with Bintel recommend them to newcomers because of their service, which is even worth paying a little extra for over the heavy discounters.

I'm glad you got good service, too, Astrogeek! The thing is that I have never heard anyone complain about the way they were treated by Bintel. Only :thumbsup:! :)

BTW, if you don't see the joke in my earlier post on this thread, it's cos you missed the December issue of the Bintel newsletter. Check out Mike's post:

http://www.iceinspace.com.au/forum/showthread.php?p=72354#post72354

[janoskiss]

Well maybe not no-one, but it is true that there is always more fuss made about someone being mistreated (or someone who feels they've been mistreated) by a dealer. I remember a 200+ post long thread being deleted not so long ago because a dealer was threatening legal action. You'd never see that kind of attention being paid to posts about having received good service. But that's the way it is. A disaster story will always attract more attention than a good news story.

[ballaratdragons]

Human Nature Steve! Sad isn't it. At least those that get good service let us know.

Get bad service and we are 'Bombarded' with complaint stories :lol:

[astrogeek]

More often than not you hear the bad stories. Good to see that people here also give positive feedback :)

[lost_in_space]

I have not bought anything of Bintel (yet), BUT (and thats a big but babe!) I was really impressed with the response I got from them when I made a purchasing enquiry about a Meade ET125AT/PE I was considering at the time. They were the only timely, comprehensive email response I received from several (who shall remain nameless) enquiries I sent out. I followed this up with a 'phone call which was answered by a courteous, knowlegeable person (sorry I can't remember his name) who offered great advise. I was impressed.

After copious amounts of procrastination I decided on a "dob with a gob" and ordered a GS 12" from Andrews. The only reason I didn't buy from Bintel was because I feel I know enough not to need the level of prep that Bintel put in before shipping the scope. (Plus Andrews freight from Sydney to Tas was much cheaper) I decided to take the punt and put the money I saved into aperture and EP's and bought from Andrews. If I were the cautious type I would have paid the extra and bought from Bintel because of the professional way I was dealt with by them.

[janoskiss]

I had a similar experience with Aquila Optical (AOE, www.aoe.com.au). I pestered them about telescopes and accessories, email after email, and they answered every query in detail without pressuring me to buy anything. (and I didn't buy anything. much later I bought some minor accessories.)

AOE and Bintel are the two standout dealers in my experience so far. Although I had more limited experience with Frontier Optics (www.frontieroptics.com), I found them (Daniel in particular) excellent too.

[gaa_ian]

Fantastic to hear all these good news stories !
A business with good service & best prices, there is a winning combination !

[ving]

I like hearing good stories like this :)

every shop has thier ups and downs and I have heard both good and bad about all sydney shops (yes even bintel). i think we are pretty luck here in sdney tho as we have a few good shops to choose from :)

[Starkler]

I have had a couple of bad customer service experiences with Bintel Sydney myself.

Could you believe that when I rang with credit card in hand saying that I wanted to buy an ED80 from them, the lady told me, "im busy, order it off the website."

[voyager2]

nothing but good service from bintel for me, i bought a 12" dob and whinged the planetary images did seem good, i promptly had another on my doorstep, and i still whinged some more they took that one back too and i orded a 10" lx200, fantastic service all the way, even with my stupid questions as i was learning, so for me, i wouldnt go anywere else.

[ving]

lol, just because you are moderator doesnt mean you can double post. :P

you just confirmed my post tho. there are not perfect, infalible shops (even Bintel), but all sydney shops are pretty good :)