Sending scope from Sydney to Perth?

[bobson]

Hi,

How do you send telescope Skywatcher refractor 150-1200 with EQ5 mount from Sydney to Perth WA? Whats the best solution and value for money and service?

Thanks in advance

bob

[leon]

Your best solution is to find a good courier service, it would end up being cheaper and also there is less handling, not like the post.

If you deliver it to the depot, it will be loaded and that is where it usually stays until it gets to the other end.

I have done it many times without any hassles

Leon

[DavidU]

I use this service to ship expensive items. I find them very good.
http://www.e-go.com.au/home.do;jsessionid=F822F4F2BBDDA017 2CADD55D2BD04439

[bobson]

Thanks guys, we'll see how it goes.

cheers

bob

[MikeyB]

I had a very poor experience with e-go recently, involving a two package telescope consignment to Perth from a Brisbane IISer. e-go somehow managed to separate the packages, so that one left before Easter and the other, after. Hence, their initial delivery was only one package, but without any accompanying explanation.

It turns out that when things go wrong, e-go are notably unhelpful. There is no contact telephone number on their website and urgent emails get an auto response of the "your call is important to us" type. When a follow-up human-sent email arrived a few hours later, it was also unhelpful (no full name of sender, no contact phone number, no query reference number), and no other follow-up contact was made at the receiver's end.

The unfortunate sender ended up spending considerable amounts of time and effort using a phone number from his consignor documentation, to determine whether or not e-go had lost half the goods. He did a sterling job of expediting a satisfactory resolution (several days after package 1 arrived, package 2 was received), but I understand that his task was not made easier by e-go's lack of a prompt, efficient follow-up process when a problem occurs.

By all reports, e-go offer a very convenient and apparently usually reliable service, just be aware that if there is a problem, their client service can be quite poor. In case it's helpful to anyone, their contact telephone number is apparently 1300 556 232.

[Waxing_Gibbous]

I recently used a bunch called TransDirect. You can only book on-line, and their form is a bit fiddly, but the item arrived on-time and in good order.
Don't spare the bubble-wrap! :)

[Louwai]

I've used E-go a lot & have found them good.
E-go is operated by a company called Hunter Express.

When I first found them, (before using their services) I sent an email via their web site saying "I want to talk to someone, please email or call me". Within 15mins I had an email from them with an office number & a mobile ph number, & a direct email address. all of which I still have.

Contact is
Stuart Poppleton
stuartp@hunterexpress.com.au
0417240891

[taxman]

I have used e-go probably around 10 times or so and other than the last time have never had a problem using them. Quick, cheap, etc...

But the last time (I was sending a Nexstar to MikeyB) was a doozy.

As Mike said, one package turned up and the other was just... gone. After a lot of calling around and asking to be called back (one time even being left on hold for 30 minutes and then hung up on!), it took me two days to find someone who seemed less than bored with my enquiry.

On the balance of things, I probably would not use them again, but I am a little superstitious and take that sort of thing as a sign...

[bobson]

Thanks for sharing your experiences. It would be nice if we could organise everything as one package. Its also cheaper that way and less chance for receiving it seperately.
Do they provide packing as well or we have to do it?

thanks

bob