Gso 10" rc

[cventer]

Anyone know when these 10" GSO RC's will be available and who will be selling them in Australia ?

[Tandum]

Andrews (http://www.andrewscom.com.au/site-section-10.htm) are now saying December. But you ask ATS (http://www.atscope.com.au/), they sell em.

[dpastern]

Where? I only see the 8"?

Dave

[Tandum]

RC-10" SDX...A$3499.00. December delivery

Under Guan Sheng

or do you mean ATS? You'd have to ask them.

[dpastern]

Ah doh lol I'm such a dropkick sometimes! I was looking at ATS lol...duh, colour me stupid!

Dave

[Tandum]

No problem, my bad, I see my broken english, I should have said, 'But you need to ask ATS (http://www.atscope.com.au/), they sell em as well'.

[dpastern]

hehehe tis OK. All good in the end! BTW - if you missed my update on Maxim, they got back to me saying it was OK on both laptop & desktop as long as I don't use them both at the same time. Cool eh?

Dave

[Tandum]

cool

[cventer]

Spoke to Andrews today. December is not looking too likely :(

[Jfinis]

Looking at purchasing a 8" GSO RC, is there anyone out there that owns one ?? that could make some comments on the quality of the product etc.
Regards to all :)

[Paul Haese]

Jim, see my review on my site.

I have one and had it from early on. I think I was the second or 3rd to own one, really nice sharp optics. The scopes had some small problems early on but now everything is looking good. Spend your money.

cventer, I was told that there are 10" scopes on the shipment which is on its way to Australia from Jim Sheng (the owner) but I have subsequently heard that Jim can sometimes say one thing and do another. Two weeks the shipment should be here (it comes by sea) for Andrews. I would ring ATS though and see what Peter says.

[Jfinis]

Hi Paul thanks for your prompt response, I'm going to get one from Andrews Comms I spoke to them today, a few people have commented that the focuser is not of good quality, have you had to change the focuser?? is there any gotchas that I have to worry about??
I'm going to mount it on a EQ 6 pro do you think the mount is OK for the RC
Thanks

ps. I also rang ATS and they don't any left, they said if you want to purchase a 10" RC you'll need to put a deposit on it :)

[cventer]

Spoke with Andrews today. They said their shipment had left and 10" were not ready in time for that so ship has left without them. Hence my strong doubt as to December availability for 10".

[Paul Haese]

Jim,

I needed to change the focusor out. Which was ok for most applications but would not hold the camera without some slop. The new focusor seems on the RC's is supposed to be fine. Peter Ward has taken an image with a STL11,000 on an 8" and the stars showed no signs of slop.

Like I said initial teething problems have been sorted.

[pmrid]

Yes. I own one. It is in transit to Taiwan at the moment to be fixed. The local dealer ignored the poroblems I raised with them and the other gentleman on these forums who offered to intercede for me with GSO has stopped answering my emails. Good luck with the scope. Based on my recent experience, you're likely to be on your own if something goes wrong. See what the dealer actually promises by way of after-sales service and get it in writing.

Peter

[suma126]

I just got my gso rc 2 weeks ago and the build quilty is spot on for the money . Just waiting for a auto guilder camera and then its game on

[Peter Ward]

Que? Pete, careful mate, I answered all of your emails, even when I was in the USA...(though I do wonder about the reliability of hotel servers)....

That said, to ask a business to take on the responsibilities of another, was in this case a bit like asking Harvey Norman to sort out a problem you have with something you bought from E-Bay, but originally was sold by Coles.

As I understand it, you bought the scope second-hand, dis-assembled it, then asked the vendor who sold it to the original buyer, to see if they could fix it.

The business I am connected with pointed out to do the job properly, required factory jigs, which were, well, at the factory. To put this into perspective, how many Holden dealers do you think have CNC mills?

While a local look and fix was possible, it had a modest cost & was not guaranteed due to lack of said jigs.

Due to the significantly higher cost and liabilities, said business did not want to take on a return to GSO for a product not originally sold by them.

Whew! That said, you are far from being on your own when dealing with a local business. If nothing else, Australia consumer laws compel fair trading, particularly if you have a problem with a new item purchased from them.

[TrevorW]

Pete you should add to your signature

"proud owner of a prancing horse"

I purchased one of the first shipment and even took it apart to repaint the baffle, after a bit of effort the collimation it's now reasonably spot on

for the money a good scope IMHO

[dpastern]

mmm...I already said my bit about the other retailer (both Peters) in a thread a month or so ago. I also said how I'd have dealt with them. Since I've also experienced not so great post sale support, I'm very cautious going back to them. Bintel for this lad for the vast majority of things, ATS for that very nice SBIG 8300 based imaging camera when I get some spare cash. And if I do get a GSO RC in the future (not sure these days), it'll be from ATS as well. Peter W is a specialist with astro gear, said other company is a generalised electronics retailer.

Dave

[pmrid]

Yeah. Optically they're terrific value. I agree. But the "prancing horse"? I don't know. Ferrari? Or in light of Tuesday's events "Shocking"? Mixed metaphor that one.
Peter

[pmrid]

Peter, have a flick back through your emails and in particular at my replies to you of 25th and then 29th October. Both unanswered.

The dealer ignoired my request for help. That ois why I THEN resorted to self-help top deal with a manufacturing defect. Yoiu've got thae sequence #$se about.

I want to encourage people who buy equipment such as this to better understand the need to have a reliable backup and guarantee of support from their chosen dealer. When a scope goes out into the wide world, it is often a nightmare to unravel later problems. That is made so much worse when the buyer lives, as I do, in a relatively remote location. It has advantages in clear skies but when you have to look at driving 200 plus km to get to a post office or 1000km to get to the dealer who sold you the equipment, circumstces and basic practicalities make it extremely difficult.

Deralaer support is everything and, in my opinion, is worth spending a bit more in $$ to have the prospect of a lot less in angst later on in the event of problems.

Peter

[pmrid]

I want to add a post-script to this.
Over that past week or so, I have been dealing direct with GSO in Taiwan and they have been absolutely terrific. I have nothing but good words to say about them and their willingness to fix the defects in tuis scope.

Peter

[Peter Ward]

This could get silly, suffice to say again I had been in the USA, but glad to hear GSO (whom I also contacted on your behalf) is going to look after you.

I expect you'll (eventually) enjoy the RC.

[rat156]

What, you own Shocking as well? Thanks for the tip :(, could have afforded a new 10" GSO...

Cheers
Stuart

[allan gould]

Well done Peter - you went the extra yards when you didn't have to. Hope for everyones peace of mind it all pans out in the end.

[Kal]

ditto. You had absolutely no obligation to help but you put in the effort, and even if it isn't appreciated by some, it is an admirable act!

[Zaps]

Likewise, I too have dealt with GSO in Taiwan directly and their responses were always far better than many or most of those I've had from local US and Australian outfits. GSO Taiwan are a class act all the way when it comes to customer service. :thumbsup: :thumbsup:

[Jfinis]

Hi Guys,
Yesterday I odered an 8" GSO RC and a EQ6 Pro from Andrews Comms the price for the RC $1995, Luke from Andrews rang me this morning to say that they are going to give me a refund of $175 to match the price of some other dealers, Pleasently suprised I think that was worth a plug for Andrews Comms
I should recieve the order on Monday

Regards to all
Jim