Bintel Service - GREAT

[VK2KR]

Hi

I have had a 150mm short tube Skywatcher refractor laying unused
for many years as I could not bother humping and assembling the HEQ5pro
mount out into the yard for those quick views on cold winter nights
(alright - I am a wooze).The 80mm scopes on camera tripods were not
suitable for what I wanted.

Nowhere could I find advice on a suitable alt-az mount on the net,
BUT a quick call to Bintel (Sydney) yesterday afternoon had Don
advising that the Skyview II would be suitable, and it arrived early
this morning.

The mount is brilliant for what I want to hold the 8kg scope, easy
to take out to the yard next to the lake, stable with little wobble
when using the controls. I am looking forward to trying it out on
DSO's tonight before the moon rises. At the moment I am checking
out all the recently hatched Plover chicks running around the lake
foreshore.

Many thanks Bintel(Don) for the advice, great product and excellent service.

regards Alex

[anj026]

It is good that you are enjoying your telescope again Alex.

I have had dealings with Bintel many times over the past few years and always found them to be professional and helpful. Usually I am dealing over the phone though I did go into their old premises in Sydney about 10 years ago. I made the mistake of going in there with cash in my pocket, there wasn't much cash left when I came out! I bought a pair of binoculars they recommended and I still own and use them now.

It's good to hear positive reports of vendors.

[rmcpb]

Bintel are brilliant. My dealings with them the last few times is when I lose the CD with the drivers for the LPI. Each time a new disc has appeared in a day or two at no charge. Cannot fault that service!

[stephenb]

Great story Alex. I have to echo all of the above. BinTel's customer service and backup support are second-to-none in this country.

[Hagar]

Only can agree with you about Bintel. Whenever in Melbourne I drop in for a chat and to see what is new. Nothing is ever a bother with the guys in Melb. Always eager to help and please.

Good to see a thread like this instead of the usual retailer bashing threads. Hooray.