Aus Post Forged My Signature

[Wussell]

I purchased a Pegasus Gen2 Power Box, and with any expensive item I requested that a signature was required for delivery, otherwise it would be taken back to the post office. As always, I put down my parents address as they are always at home. A few days later I receive a text that my parcel had been delivered. I called in on my way home from work to pick it up, only to find it sitting outside on the front porch. No one had signed for it and they were not even aware that it had been left there. I called Australia Post and requested a copy of the signature, upon receiving it I found they had put me down as signing for it and a scribble underneath as a my signature, I was Pi**ed. I lodged a complaint and currently waiting to hear their explanation. Depending on what they come back with I may lodge a complaint with the police.

Anyone else had this happen?

[Nikolas]

it is fraud

[Shasta55]

Not exactly. But I can recall a couple of times I'd ordered eyepieces, answered the door saying "I'll just get my keys" and had the reply "that's OK. I can just sign it off for you."



Admittedly I cant recall what instructions were on it. But I know sometimes the supplier allows "leave in a safe place", which obviously isn't the doorstep.

[Saturn488]

This has happened to me before.

Good luck filing a complaint. I tried a few times all unsuccessful. Took them 5 days to reply to my email. No matter what we do and how much we complain nothing will happen, it sucks.

[Max Vondel]

All depends on your local delivery service. Often this is an independent operator. At least nothing was lost.

[Drac0]

I once received a card to pick up an item from the local PO. Got there only to be told it had been delivered/signed for. Long story short, after investigation it was the driver who had signed, for some reason had left the card & taken the item...

[Leo.G]

I won't bother going into my experiences with Australia post (many far from good) I'll just say "good luck with any complaint, they fall on deaf ears and no one in the establishment cares"
I've submitted video footage from my security cameras to prove items haven't been delivered, even printed a photo of the delivery van screaming up the road straight past my place at the supposed time of delivery but, they did go to the address exactly 6 minutes away where my expensive package had been accidentally delivered to. The package was opened and one item inside damaged from grubby fingerprints (flexible circuit board material) and I questioned the signature and why the driver had no recollection of the delivery yet they were able to pick up my opened, damaged parcel the next day and drop it around, no apology, no nothing.


As for making a complaint, drop the parcel and it's entire contents in at the post office and some IDIOT within the establishment will decide whether the item is damaged or not. How would they know with specialist circuit making material which had to be ordered in specially from the US that a single fingerprint will damage it?
I still say the driver saw "Electronics" plastered all over the box and took it either home or to a friends place with the thought of a good score for himself or his friend could sell it and they could go halves in the profits.


I've had parcels accidentally delivered to my place in the past. If I'm not expecting anything I'll double check the intended recipient and if it wasn't me I don't open the things. It's called "common decency".

[OzEclipse]

My dark sky property is in a rural setting. I have to say that my postal contractor, Susan, is fantastic. I get an automated notification if a delivery is coming. If I'm not going to be at home, I send her an sms (yes I have her number and she has mine) asking her to use a special garden shed out of the rain that we've organised for parcel deliveries rather than the rural mail box out on the main road. She will do this even if the parcel will fit so that it doesn't get wet. She snaps the padlock closed behind her as she leaves. I filled out and signed a deliver without signature authority so that anything can be delivered without signature.

When in Canberra, the service to my apartment building is almost as good except that I don't have the delivery contractor on speed dial. I get a notification asking what i want them to do if I'm not home. Sorry, for those who have had problems but I think it's that you have a bad local contractor not Australia Post as an organisation.

All organisations have good and bad employees. Making sweeping generalisations about Auspost in this forum won't solve your problems and only serves to unfairly disparage and insult the good contractors out there. Those of you with bad contractors could get yourselves a post office box to solve the problem.

[The_bluester]

One of the problems with Auspost I think is the contracted out and agency model.

Our local PO has never been the same since the previous owners sold it. Too many problems with parcels to write here without looking like I am bashing them, and for the roadside delivery we commonly have to re deliver mail over to our neighbours place. If you say you want to make a complaint he hands you a card with a phone number on it and turns to the next customer. I reckon he has a good idea about how far it will get and what are your options in reality? It is not like there is a competing letter delivery service you can turn to.

A PO box might solve the problem for letters at least, by why should we need to pay extra money and go out of our way on a daily basis to solve someone else's problem?

[Kev11]

I fully endorse Joe Cali's comment. We live in the LGA he has his obs site in, but on another mail run with a different contractor, Deb who provides the same excellent service as his Susan.
Moreover, we are almost totally dependent on Australia Post for parcel delivery as the big courier companies do not know we exist - literally their maps are blank for our area which lies astride the Hume Highway!

[pmrid]

When we lived on a farm, our postal service was provided by a contractor. Over time , different drivers were employed but in all cases, they were helpful, and reliable. Because our house was over a kilometre from our front gate, they would often phone me when there was a parcel and wait at the gate while I drove up to take it. I grant there may be bad eggs but have to say that it would be very wrong to disparage the organisation for those exceptions to an otherwise excellent service.
i

[Nikolas]

In the city many of the contracted drivers are of a particular origin and unfortunately they have a different way of looking at things. They are in it for the cash so deliveries are paid by the number rather than quality of service.

[Boozlefoot]

Hats off to my postie! She goes above and beyond delivering to my rural address, very lucky we are to have her. I only wish the remainder of the organisation had the same enthusiasm as she does, but we must suppose they are all struggling with a difficult and penny pinching system. Well worth the wine and beers left in the letterbox for her each Christmas! :thumbsup: