Moonlite Focuers = Great Customer Service

[AstroJason]

Hi all,

I feel I have to share my great customer experience with Ron Newman from Moonlite Focusers.

Earlier this year I purchased a second hand GSO RC8 along with a used Moonlite Focuser. With the help of fellow IISer's (Ted and Yugant) we worked out that the focuser was one of my main issues with getting collimation correct on my RC8. Ted put me in contact with Ron at Moonlite and Ron suggested I ship the focuser back to him for him to have a look at.

I did this and he replied with the following...
"--I changed the bearings and drawtube to the new heavy capacity style.
--Also updated the DC motor to the new slip clutch version for free.
--Swapped out the nylon tipped set screws on the flange as they were bad ( caused some of the error)
--Did a final laser collimation test-- dead on :)
--Checked tension on drawtube and made sure everything was correct."

This is just great customer service from him, especially considering I am the second owner of the focuser. Not only this but he also replaced parts for me for free. Sharing this great experience is the least I can do for Ron and I hope it gains him some more customers. I know I will not hesitate in the slightest to transact with him again in the future.

Thanks,

Jason

[deanm]

Good onya Jason - too often, we only hear the bad stories, so it's refreshing to read a good one - well done!

Dean

[el_draco]

Ive dealt with Ron 3 times now. Three sales, unprecedented service and amazing gear. Well deserved praise

[Larryp]

He certainly makes superb focusers-had one on my NG 102mm refractor.
Very good to deal with.

[barx1963]

I have purchased 2 focusers, plus changed the drawtube on one with parts supplied by Ron and a filter slide. All products have been exceptional with excellent customer service direct from the USA.

Malcolm

[Star Catcher]

Hi Jason
This is typical of the fantastic service Ron provides to his customers.

Ron stands by his products, no matter where in the world, full stop!

Ted

[allan gould]

I've had moonlight focusers on all my scopes. Ron did exactly the same ungraded service for me when a bearing went in one of them at no charge. Exemplimentary service the old fashioned way without any hesitation.

[Astro_Bot]

I similarly have nothing but praise for Ron at Moonlite. Good product, great service. :thumbsup:

[DJT]

Completely agree. Have bought a couple of focusers and asked a lot of numpty questions and he has always responded promptly. The product is pretty good too!

Great service.:thumbsup:

[brunono2]

Totally agreed

I needed the focuser that I had already bought and received to be modified.
Ron did this in record time and charged a reasonable price. He did not take advantage of my situation by overcharging.

There are not many suppliers like this anywhere

Thanks Ron

Brian

[AstroJason]

Real nice to hear so many other good stories. Hard to find businesses with nothing but praise for them these days.