Bl**dy Telstra

[AdrianF]

Today is day 6 of our Internet blackout. Except for phone we, that is 90% of Moura, have had no Internet since Thursday.

Adrian

[acropolite]

Don't get me started on Telstra..... OK, you already have :mad2:.

As a telephony tech I have to deal with this dysfuntional organisation daily. The most frustrating thing is that I usually have a better understanding of the faults I am reporting and how to fix them than the Telstra operatives I have to deal with, depite the fact that I left the organisation in 1991 when service and service costs were in line with customers expectations.
I've lost track of the times I've had to prove to them the nature of their fault, Telstra's first line of defence is always denial and where they do take action the result is often our company making a trip to customers premises to try and reverse engineer network configs where Telstra have envouraged an inexperienced office secretary to dismantle the whole network, eftpos, fax etc and wipe the router config.

I won't even mention the overseas call centres.....:mad:

[AdrianF]

Telstra denied that there was an outage to start with but after 30-40 people called to ask why no network they had to admit a problem with our local exchange
So far we have had it will be fixed shortly to we have no idea when it will be fixed. Latest 3 hours ago was it will be fixed by 7, it's now 8:45 and there is no one at the exchange. The exchange is 100 meters away and can see all lights out and no vehicles to be seen.

Adrian

[UniPol]

I've never had any issues with Telstra, I suppose it is has a lot to do where you live.

[AdrianF]

I agree its a lot to do with where I live and like I said to Telstra if the outage was in Brisbane or Sydney then the outage would have been fixed in the blink of a eye Telstra did not deny that statement

Adrian

[gary]

Hi Adrian,

It will be cold comfort to let you know that we are based in Sydney and that in recent
years we have been without Telstra service including telephone and broadband
connections for periods lasting up to a month at a time.

The problem here is with the copper lines buried in the street. They are well
beyond their use-by date. At times when the line is "repaired" it will
simply fail elsewhere the following day. To compound the problem a subsequent
failure is treated as a new fault and you are at the back of the queue again
having to wait days for it to be "repaired" again.

Back in 2003, Telstra's manager of regulatory strategy, Tony Warren, testified at a Senate
inquiry that the copper lines were aging and were "five minutes to midnight".
Telstra acknowledged ten years ago that the copper network would need to
be replaced within 15 years.
See -
http://www.theage.chttp://www.theage.com.au/articles/2003/11/14/1068674351979.htmlom.au/articles/2003/11/14/1068674351979.html

Our experience with its lack of reliability is consistent with that testimony.

As an Australian manufacturer and exporter we view the replacement of the
copper network with FTTH infrastructure as the single most important thing
that could assist us.

Good luck with your connection.

Best Regards

Gary Kopff
Managing Director
Wildcard Innovations Pty. Ltd.
20 Kilmory Place, Mount Kuring-Gai
NSW. 2080. Australia
Phone +61-2-9457-9049
Fax +61-2-9457-9593
sales@wildcard-innovations.com.au
http://www.wildcard-innovations.com.au

[AdrianF]

Thanks for the replies. Having lost Internet connection is bad enough but when the net goes down during a large money transfer to our builder is another thing, fortunately the bank found our money and sorted it out.


Adrian

[wasyoungonce]

Totally agree.... Telstra & Murdoch are major Foxtel shareholders, FTTH will allow competing infrastructure and possibly new business to take place......which is why the Murdoch is actively campaigning against the government particularly wrt NBN and Telstra halted RIM tophat rollout. They want to keep their nice juicy monopoly while we fiddle on pair-gain and will never get better than ADSL1.:mad2:

[gary]

Hi Brendan,

This article in today's Sydney Morning Herald may interest you -
http://www.smh.com.au/it-pro/government-it/no-nbn-for-you-under-coalition--yet-20130903-hv1m1.html



Best Regards

Gary Kopff
Managing Director
Wildcard Innovations Pty. Ltd.
20 Kilmory Place, Mount Kuring-Gai
NSW. 2080. Australia
Phone +61-2-9457-9049
Fax +61-2-9457-9593
sales@wildcard-innovations.com.au
http://www.wildcard-innovations.com.au

[wasyoungonce]

Yeah...no foxtel cable for me despite it running less than 100m away...so we get foxtel by satellite...FWIW.

Turnbull admitted the max upload speed of his network (FTTN) to be no more than 6mbps....pffft I'll never get that on ADSL1 RIM/pair gain....which is pretty much the infrastructure FTTN is. So they now plan HFC roll out to the node in selected areas....like taking a ferrarri ride for 100klms at 200klms hr then hoping into a VW beetel for the last 10 klms.

Meanwhile the copper network is degrading and needs a major injection. Funny thing about RIMS...all optical fibre back to the exchange and fibre there on ...but last 200m to me by pair gain..so why now extend this fibre to the home? And to rub salt into the wound I started the campaign in out estate to get our RIM upgraded to ADSL back in 2003/4 otherwise I'd still be on dialup!:mad2:

To coin a line..."no soup for you"!:mad2:

[icytailmark]

vote for kevin if you dont like the copper network

[AdrianF]

Well Telstra finished their 7 day coffee break and fixed whatever it was that was the problem.
Telstra have sent me a message that they want to talk to me as I had been very vocal concerning the outage.

Adrian

[GrahamL]

Wonder what will become of regional areas when guys like you Phil decide to give it away , I bumped an old friend yesterday who was redundafied by telstra a decade back, more money and better hours was the only difference he mentioned now he contracts for them.

I stupidly got roped into listening to someone from one of there call centres once trying to report a fault , that my problem was a hardware one my end ,so spent money trying to fix it, when I finaly got to speak to someone local , they rang back in five minutes and said yes theres a fault logged at the end of your street 3 weeks back we'll fix it next week.

[dpastern]

hahaha yes, that's cos Telstra's level 1 (and level 2) techs aren't really techs. I wonder how Telstra still gets tax cuts when it outsources nearly all of its staff to overseas?

I've worked as an ISP tech for the past near 7 years and Telstra's network is crap.



Telstra won't typically log an outage fault until they get 50+ normal faults. That's the way the *******s operate.

Don't even get me started on CAN faults...

If you want a decent future for the Internet, don't vote for the LNP. We want to move forward into the 21st and 22nd centuries, not be stuck in the 20th century...

Dave