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killer
15-07-2013, 11:52 AM
Has anybody else had trouble making contact with Ozscopes recently?
I bought a Omni 150 xlt off them about 4 years ago and was really impressed by their approach given I was a complete beginner. I tried to contact them last week by phone (4 times) and all I got was a recorded message and in the end I sent them an email. I wanted some information on a dual axis drive for the Omni. No response to the email ...
Not great service but I am wondering if there has been a change involving the way they operate.

mswhin63
15-07-2013, 11:56 AM
I noticed they are hiring, so maybe they do not have enough staff to handle communications

iceman
15-07-2013, 11:57 AM
They've always been responsive with very fast shipping for me.

I've only used them a couple of times for solar film.

killswitch
15-07-2013, 02:05 PM
I contacted them once by phone about my order and had no issues

killer
15-07-2013, 04:40 PM
I think there's been a change of ownership at Ozscopes as I have just had a response to my email from an organisation called Oz Huts which seems to own a variety of retail businesses, including Ozscopes.

iceman
15-07-2013, 04:54 PM
Oz Huts has always owned OzScopes.

Oz Huts are a parent company I think.

AdrianF
16-07-2013, 03:17 PM
I have had no problem with contact. 2 emails concerning scopes in 2 hours

Adrian