Quote:
Originally Posted by Startrek
Customer and product support is not Andrews strong side
Also their website is a “scroll a thon” too ridiculous website design
I’m a Bintel supporter at least you can speak to staff who are astronomers with 40 years experience under their belt plus they will help you with all sorts of issues, and if they can’t for some reason will offer advice or put you on to another company or person who can
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I agree that Bintel provide better web site and customer advice, but your also paying for that. Andrews is a discount supplier, no expensive inter-city location, web development, etc, allows them to reduce cost to you. It comes down to this:
If you know exactly what you want, Andrews is always cheaper for the gear they stock (in my experience and in comparison to Bintel). If your a newbie, confused about what you need, etc then Bintel is a better choice, but you will pay more for the assistance.
I have always found Luke at Andrews to be very helpful and he is their astro expert, if you ring them ask to speak to Luke.
Of course newbies can always ask their questions here on IIS and not be steered in a particular product direction, which I believe does happen at Bintel.
Research before you buy, is my advice.