Go Back   IceInSpace > General Astronomy > General Chat
Register FAQ Calendar Today's Posts Search

Reply
 
Thread Tools Rate Thread
  #1  
Old 16-12-2018, 08:52 PM
JimsShed's Avatar
JimsShed (Jim)
Registered User

JimsShed is offline
 
Join Date: Jan 2015
Location: Bellbowrie
Posts: 216
Tip - Slow NBN caused by phone sockets

I learnt something this week. My NBN 25/5 plan was running at 10/1 at best. Aussie Broadband’s tests showed a theoretical max of 12/3. Then I discovered other people nearby were getting much better speeds. So I rang Aussie BB support to get some help. We discussed the usual aspects of infrastructure blah blah then he asked how many spare phone sockets I have in the house. I said 3 but nothing plugged into them. He told me to get them physically disconnected except for the socket with the NBN router. So I did and I immediately got 23/3 speeds!
Apparently the sockets cause the signal to bounce around and degrade.
Jim
Reply With Quote
  #2  
Old 17-12-2018, 12:21 PM
Kunama
...

Kunama is offline
 
Join Date: Sep 2012
Posts: 3,588
You were lucky Jim, only having three in the house, my son's apartment had 7 wall sockets all running on the same line....... after speaking to Aussie Support we disconnected 6 of them........... end result 47.7 Down/17.6 Up !!! (50 Plan). Our house has only one Telstra point and a dozen TransACT sockets, the Telstra point being the only useable one gives us 47.5/ 17.4 (just checked)
Reply With Quote
  #3  
Old 17-12-2018, 12:26 PM
multiweb's Avatar
multiweb (Marc)
ze frogginator

multiweb is offline
 
Join Date: Oct 2007
Location: Sydney
Posts: 22,062
I got a dedicated socket just for the NBN then used the old socket to link all the phones inside the house on another loop throught the modem. I got as high as 50/25 but had to throttle down to under 40 because the line was unstable as we still have ~500m of ageing copper outside to the node.
Reply With Quote
  #4  
Old 17-12-2018, 12:29 PM
LewisM's Avatar
LewisM
Novichok test rabbit

LewisM is offline
 
Join Date: Aug 2012
Location: Somewhere in the cosmos...
Posts: 10,388
Quote:
Originally Posted by Kunama View Post
You were lucky Jim, only having three in the house, my son's apartment had 7 wall sockets all running on the same line....... after speaking to Aussie Support we disconnected 6 of them........... end result 47.7 Down/17.6 Up !!! (50 Plan). Our house has only one Telstra point and a dozen TransACT sockets, the Telstra point being the only useable one gives us 47.5/ 17.4 (just checked)
You be quiet over there...showoff.

On the outskirts of Cannotberra we get:

5.19 Mbps download

0.20 Mbps upload

Latency: 24 ms


If I hear anyone b!tch about slow internet, I'll come around and hack you

(and yes, we only have ONE socket connected - I disconnected the old ones here)
Reply With Quote
  #5  
Old 17-12-2018, 12:39 PM
AndyG's Avatar
AndyG (Andy)
No. I am a meat popsicle.

AndyG is offline
 
Join Date: Aug 2017
Location: Townsville
Posts: 598
My sincere condolences for those on a poor medium.

When we looked for our house to buy, Fibre NBN was a requirement. Strangely, in Townsville, its the old (and often crappy) suburbs who all got new fibre laid. The nice new(ish) estates all got no NBN for the longest time, then eventually FTTN or fixed wireless. Unless it was a greenfields install, the new estates were stuffed. Another sad option in some greenfields was Telstra Velocity (single vendor).

Our budget limited us to a "crappy" suburb house. That said, life wouldn't be quite the same without 100/40. Bonus is, we have potential for much more on this connection, if the need ever eventuated.
Reply With Quote
  #6  
Old 17-12-2018, 12:42 PM
LewisM's Avatar
LewisM
Novichok test rabbit

LewisM is offline
 
Join Date: Aug 2012
Location: Somewhere in the cosmos...
Posts: 10,388
Just checked NBN rollout again for us. They shifted it later yet again:

Planned to be available from
Apr-Jun 2019*
Note: Some premises may require more work before they are ready to connect.

Register for email alerts
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Reply With Quote
  #7  
Old 17-12-2018, 01:01 PM
AndyG's Avatar
AndyG (Andy)
No. I am a meat popsicle.

AndyG is offline
 
Join Date: Aug 2017
Location: Townsville
Posts: 598
Quote:
Originally Posted by LewisM View Post
nbn™ Fibre to the Curb (FTTC)*

That's good to hear. You should be very happy from that point on. Where possible, get contractor to re-run your copper from the pit to your house. Shouldn't cost too much, and you'll be new from end to end then.
Reply With Quote
  #8  
Old 17-12-2018, 01:20 PM
LewisM's Avatar
LewisM
Novichok test rabbit

LewisM is offline
 
Join Date: Aug 2012
Location: Somewhere in the cosmos...
Posts: 10,388
Quote:
Originally Posted by AndyG View Post
That's good to hear. You should be very happy from that point on. Where possible, get contractor to re-run your copper from the pit to your house. Shouldn't cost too much, and you'll be new from end to end then.
They have already done that - we all got new copper here. Watched them doing it right outside our door.

Just waiting for them to tie it all in to the exchange etc. Telstra finished all the cabling etc about a month ago.
Reply With Quote
  #9  
Old 17-12-2018, 01:25 PM
mynameiscd's Avatar
mynameiscd (Andy)
Registered User

mynameiscd is offline
 
Join Date: Jan 2017
Location: Langkoop, Victoria
Posts: 457
Quote:
Originally Posted by LewisM View Post
If I hear anyone b!tch about slow internet, I'll come around and hack you
Skymuster here and I'm not saying anything.......
Reply With Quote
  #10  
Old 17-12-2018, 01:32 PM
kalon (Kevin)
Registered User

kalon is offline
 
Join Date: Aug 2018
Location: Sydney
Posts: 46
I ditched HFC for 4G some months ago. Ovo (Optus) and now Optus retail thanks to their generous data allowances. Teamed up with a mate down the road, packaged our connections and data pools, and now we get 120/40Mbps with 475GB allowance and costs just only marginally more than only one of us used to pay.


Of course, 4G isn't for everyone, especially out of metro areas, but it is a viable alternative now.


(I'm an active contributor on Whirlpool on this exact topic)
Reply With Quote
  #11  
Old 17-12-2018, 02:24 PM
AndyG's Avatar
AndyG (Andy)
No. I am a meat popsicle.

AndyG is offline
 
Join Date: Aug 2017
Location: Townsville
Posts: 598
Quote:
Originally Posted by LewisM View Post
They have already done that - we all got new copper here. Watched them doing it right outside our door.

Just waiting for them to tie it all in to the exchange etc. Telstra finished all the cabling etc about a month ago.
That's really good to hear. Double good if you didn't have to ask them to do it. The Copper can be good in small doses. I have a mate on FTTN (100m run?) who syncs at 108Mbit. His RSP product (100/40) is theoretically a bottleneck.
Reply With Quote
  #12  
Old 17-12-2018, 10:25 PM
Lee's Avatar
Lee
Colour is over-rated

Lee is offline
 
Join Date: Sep 2005
Location: Newcastle, Australia
Posts: 2,414
Quote:
Originally Posted by JimsShed View Post
I learnt something this week. My NBN 25/5 plan was running at 10/1 at best. Aussie Broadband’s tests showed a theoretical max of 12/3. Then I discovered other people nearby were getting much better speeds. So I rang Aussie BB support to get some help. We discussed the usual aspects of infrastructure blah blah then he asked how many spare phone sockets I have in the house. I said 3 but nothing plugged into them. He told me to get them physically disconnected except for the socket with the NBN router. So I did and I immediately got 23/3 speeds!
Apparently the sockets cause the signal to bounce around and degrade.
Jim
Not only removing excess sockets etc, renewing the one you have makes a difference. We had an ADSL line so down once due to corrosion in an old phone point. Our NBN was running 'OK', when I moved our point though, I cut the phone line, stripped back to some clean copper and soldered a new length of cable to it and ran that to a new socket, up/down speeds doubled immediately....
Reply With Quote
  #13  
Old 18-12-2018, 12:02 AM
Exfso's Avatar
Exfso (Peter)
Registered User

Exfso is offline
 
Join Date: Sep 2006
Location: Adelaide
Posts: 1,699
I had a dedicated Cat 6 line installed from the Jbox on our eaves to the wall where my modem is connected, probably have a dozen old type phone sockets around the house all are totally disconnected at the wall plugs and at the Jbox.
Reply With Quote
  #14  
Old 18-12-2018, 09:13 PM
DarkArts
Registered User

DarkArts is offline
 
Join Date: Dec 2014
Posts: 606
I had my house wired for data. New CAT6 from the junction box on the outside wall to a central point (where the NBN router is). Then, I have a bunch of adjacent sockets (which connect to Ethernet ports on the NBN router) giving a star distribution of CAT6 to all the other rooms in the house.

The two old phone sockets were disconnected and replaced with CAT6/RJ45 sockets wired into the new system.
Reply With Quote
  #15  
Old 20-12-2018, 11:00 AM
JimsShed's Avatar
JimsShed (Jim)
Registered User

JimsShed is offline
 
Join Date: Jan 2015
Location: Bellbowrie
Posts: 216
Quote:
Originally Posted by Lee View Post
Not only removing excess sockets etc, renewing the one you have makes a difference. We had an ADSL line so down once due to corrosion in an old phone point. Our NBN was running 'OK', when I moved our point though, I cut the phone line, stripped back to some clean copper and soldered a new length of cable to it and ran that to a new socket, up/down speeds doubled immediately....
Thanks for that. I think this should be my next job. AussieBB have retested my line and their new measured limit is now 42 down and 9.3 up if I step up to the next plan level which is 50/20.

Jim
Reply With Quote
  #16  
Old 20-12-2018, 11:46 AM
Terry B's Avatar
Terry B
Country living & viewing

Terry B is offline
 
Join Date: Mar 2006
Location: Armidale
Posts: 2,789
Not to show off but FTTP can be very good. This is my work taken this morning with others using the system. I only pay for 50/5 on the NBN.
They seem to be happy to give much faster than that.
Attached Thumbnails
Click for full-size image (speedtest.PNG)
20.2 KB11 views
Reply With Quote
  #17  
Old 20-12-2018, 02:23 PM
kalon (Kevin)
Registered User

kalon is offline
 
Join Date: Aug 2018
Location: Sydney
Posts: 46
Nice work, Terry!


I think I'll stick with my 4G - I am in the middle of Sydney, though, so not apples with apples...


https://www.speedtest.net/my-result/i/2945580636 - 319/43Mbps
Reply With Quote
  #18  
Old 20-12-2018, 02:50 PM
gary
Registered User

gary is offline
 
Join Date: Apr 2005
Location: Mt. Kuring-Gai
Posts: 5,928
Quote:
Originally Posted by JimsShed View Post
then he asked how many spare phone sockets I have in the house. I said 3 but nothing plugged into them. He told me to get them physically disconnected except for the socket with the NBN router. So I did and I immediately got 23/3 speeds!
Apparently the sockets cause the signal to bounce around and degrade.
Jim
Hi Jim,

I gather the spare phone sockets were connected to the same twisted
pair that runs out to the street? That is, they were on the same line
that the NBN boxes use to connect to the external network?

If that were the case and the installer left the existing spare phone
sockets still connected to the same line that goes out to the network,
then that sounds negligent.

By way of background the signals coming down the twisted pair outside
in the street to your house will have relatively fast "rise times".

The speed of light is disappointingly slow and travels only about 1 foot
(300mm) in a nanosecond (one billionth of a second).

When a signal travels down a wire, it travels at a fraction of the speed
of light.

When the signal's rise times become faster than the distance it travels
down a pair of wires, then you are in the domain of what engineers
refer to as transmission line theory.

The wires themselves have what is referred to as a characteristic
impedance (an effect of resistance, inductance and capacitance) and
just like when you tie one end of a rope onto a brick wall and flick
the other end to send a pulse wave down it, when the pulse hits the
end tied to the brick wall it will bounce back.

So engineers have to terminate the line with an impedance that matches
the characteristic impedance of the line itself to avoid reflections and
the signal thus interfering with itself. The NBN box would have this
termination.

But add unterminated branches to the transmission line such as unused
phone sockets and you could have multiple reflections which would
degrade your network performance.

Any additional phone lines should have just come from the appropriate
sockets on your modem.

If this is what happened in your case, then it begs the question how many
other FTTN and FTTC network connections have been improperly
installed around the continent.
Reply With Quote
  #19  
Old 20-12-2018, 03:14 PM
multiweb's Avatar
multiweb (Marc)
ze frogginator

multiweb is offline
 
Join Date: Oct 2007
Location: Sydney
Posts: 22,062
Quote:
Originally Posted by gary View Post
But add unterminated branches to the transmission line such as unused
phone sockets and you could have multiple reflections which would
degrade your network performance.

Any additional phone lines should have just come from the appropriate
sockets on your modem.

If this is what happened in your case, then it begs the question how many
other FTTN and FTTC network connections have been improperly
installed around the continent.
Great explanation Gary. That was exactly my problem. The NBN Co contractor who came to my place, in between two other Telstra Tech visits ended up making a new lines off the wall in the street and looped all the other sockets (in house line) at the back of the modem so that was isolated from the feed off the street. He picked up the problem straight away and said it should never have been set this way by the first tech. He added it would have worked but dropped often and the connection would have been unreliable. So my guess is a lot of installations would be bodged. Maybe not new ones but migrations from old ADSL services to NBN certainly.
Reply With Quote
  #20  
Old 20-12-2018, 03:40 PM
gary
Registered User

gary is offline
 
Join Date: Apr 2005
Location: Mt. Kuring-Gai
Posts: 5,928
Quote:
Originally Posted by multiweb View Post
Great explanation Gary. That was exactly my problem.
Thanks Marc and Merry Christmas!

Quote:
Originally Posted by multiweb View Post
The NBN Co contractor who came to my place, in between two other Telstra Tech visits ended up making a new lines off the wall in the street and looped all the other sockets (in house line) at the back of the modem so that was isolated from the feed off the street. He picked up the problem straight away and said it should never have been set this way by the first tech. He added it would have worked but dropped often and the connection would have been unreliable. So my guess is a lot of installations would be bodged. Maybe not new ones but migrations from old ADSL services to NBN certainly.
I am flabbergasted that they are sending installers out that would
get this wrong.

It really is so fundamental and not that difficult to train someone to do.

Plus it would be so easy to check that each phone socket is now on
the premises side of the modem and not going out on the network.

Having to send multiple people out to try and troubleshoot what should have
been done correctly the first time makes no economic sense either.

They could have pulled an optical fibre through using the existing twisted
pair as a draw cord and then there would have been no way to get it wrong.

You are lucky to get it sorted. There are probably plenty of poor souls
out there with the same problem getting the run around.
Reply With Quote
Reply

Bookmarks


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +10. The time is now 07:51 PM.

Powered by vBulletin Version 3.8.7 | Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Advertisement
Testar
Advertisement
Bintel
Advertisement