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  #1  
Old 09-08-2018, 07:05 PM
Eris
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Location: Mount Barker SA
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Problems with connecting DMK cameras on Windows 10

Hi everyone,

I have recently upgraded my imaging computer from Windows XP to 10. The issue that I am having with my DMK 21 & 41 cameras is that they refuse to work. They are both USB2 devices and I am given the message below at start up.

Error: Live Mode could not be started. Please make sure that no other program uses the device and that there is enough bandwidth on your firewire bus available.

I am on the understanding that USB 3 devices are backwards compatible with USB 2 when placed in the correct slot and so I am not sure what's going on.

Could anyone please give me some constructive advice on how to get these cameras working on this computer.

Thanks to all in advance.
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  #2  
Old 09-08-2018, 07:28 PM
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redbeard (Damien)
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Hi Eris,

You could remove the driver and re install the latest driver for the camera in Win 7 compatibility mode. Might just work.

Cheers,
Damien.
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  #3  
Old 09-08-2018, 08:11 PM
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Merlin66 (Ken)
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Eris,
I use both an DMK41 and DMK51 on my Win7 and Win 10 systems.
I think it needs the latest Imaging Source drivers and I know from experience that the DMK51 doesnít like USB3 - it operates at 7.5 fps only.

Iíll check the settings for you and report back.
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  #4  
Old 10-08-2018, 01:54 PM
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Merlin66 (Ken)
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Eris,
Finally got to the observatory.
As I said I'm running a DM51 on a 60mm finder as an "electronic finder" and a DMk41 on a flip mirror for spectrograph acquisition, both on the C11/ NEQ6pro.

I normally use Firecapture to review the images (or PHD2)

Both are connected via a powered USB2 hub to the Win7 laptop.

The TIS software being used:
IC Capture V2.4
Drivers: 2.9.4.1923
(usbcam 2.9.4_tis file download)

Both cameras work OK, no issues, no drama.

If there's anything else I can check for you, let me know.
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  #5  
Old 10-08-2018, 08:21 PM
Eris
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Thanks Ken and Damien. I'll give it a shot over the weekend and let you know the outcome.

Cheers, Gerard
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  #6  
Old 11-08-2018, 01:42 PM
Eris
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Hi again guys,
I have just downloaded another driver and all is working well. Thanks very much for your suggestions.

Regards.
Gerard
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  #7  
Old 11-08-2018, 01:58 PM
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Merlin66 (Ken)
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All's well that end's well.
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