Wonderful Bintel.

[xelasnave]

So having problems with my asair wifi...talked to Bintel on the phone..brong it in they say..so I brong it in and they look at it test it and find its ok then spemd so much time trying to get my problem solved..how wonderful..thats why I like buyimg face to face...anyways it seems I needed a new tablet...which I pocked up on the way home..so getting closer to the dream of tablet astro photography.
And I got the tablet from Harvey Normal at Ryde..they are not bad either..they giy I deal with is great.
So only got back in..a short nap a light meal and maybe get it all working..maybe.
Alex

[Startrek (Martin)]

Totally agree
They have no hesitation in helping you with any of your problems
You can’t beat face to face contact !!
I enjoy visiting the store even just to browse
👍 Bintel

[Wavytone]

Yep they are good Alex, especially if they know you're a long-standing member of the community, and no dill. I knew Mike Smith when the shop started in Hunter Arcade.

[morls (Stephen)]

I've had similar experience here in Melbourne. Optics Central in Mitcham. Great customer service and advice.

[xelasnave]

Originally Posted by Wavytone

Yep they are good Alex, especially if they know you're a long-standing member of the community, and no dill. I knew Mike Smith when the shop started in Hunter Arcade.

The fact that I am a dill and a mug would be apparent to them and so we can say they are also kind to take the time to help me.
I never met Mike but Mrs Smith kindly drove me and my new 12 inch home..she said she would not see me struggle home with it on the train.
Alex

[xelasnave]

Originally Posted by Startrek

Totally agree
They have no hesitation in helping you with any of your problems
You can’t beat face to face contact !!
I enjoy visiting the store even just to browse
👍 Bintel

Well you may pay more but its all about being able to get help with your new purchase...that service is priceless.
Alex

[xelasnave]

Originally Posted by morls

I've had similar experience here in Melbourne. Optics Central in Mitcham. Great customer service and advice.

Yes I like to reward good service with loyalty.
If you find a decent human I say support them and give them good reason to be decent.
Alex

[Startrek (Martin)]

I found continuous loyalty does help in the long run
My last big purchase from Bintel has some great pricing on all types of gear
Astronomical products should never get to the stage of a retail discount war like petrol and other consumer items or bargain basement discounts !!
It is a specialist technical niche market and it should remain that way irrespective of China and SE Asia holding the major manufacturing arm of the industry
Comments welcome !

[xelasnave]

I feel like they need our support.
Sure they get a dollar etc but they are like an institution really...we cant let them fade....
Alex

[RyanJones]

Originally Posted by morls

I've had similar experience here in Melbourne. Optics Central in Mitcham. Great customer service and advice.

I’ll second that. I bought my HEQ5 Pro from them. Bill was great to deal with and really encouraging. I went back this weekend to buy a laser collimater. Again I dealt with Bill. I asked if there was a difference between the one they we’re selling and the one AstroAnarchy ( another good company to deal with ) were selling because there was a price difference. They said it was the same thing and that they would price match it for me. I declined because I didn’t feel it was right and I didn't mention it in order to get a discount. The fact that they offered rather than coming up with excuses as to why they charged more was enough for me to pay full price. A great group of people !

[Nikolas (Nik)]

I'm filthy they packed up and left the Melbourne store, but unfortunately that's business.