ICEINSPACE
Moon Phase
CURRENT MOON
Waning Gibbous 97%
|
|
22-08-2017, 04:01 PM
|
|
Gravity does not Suck
|
|
Join Date: Mar 2005
Location: Tabulam
Posts: 16,930
|
|
Andrews...how do get them to answer the phone?
I tried both numbers on their web site..rings out.
I called 1234 and was given one of the numbers I had got fro the site.
Rang whenever I had a chance during the day but no answer.
Are they still there?
Was today some sort of holiday?
Anyone got a number that works?
Its embarrassing.
A friend wants a cheap scope I suggested Andrews and called to see if we could come over, when, and get it.
I hope they are OK.
Alex
|
22-08-2017, 04:05 PM
|
|
Registered User
|
|
Join Date: Nov 2012
Location: Mackay
Posts: 1,657
|
|
I think they are all on holidays at the moment, they all take leave and shut the shop.
From their website:
HOLIDAY NOTICE
THE SHOP WILL BE CLOSED FOR ONE WEEK FROM 4:30pm ON FRIDAY 18th AUGUST AND WILL RE-OPEN AT 9:30am ON MONDAY 28th AUGUST.
|
22-08-2017, 05:04 PM
|
|
Gravity does not Suck
|
|
Join Date: Mar 2005
Location: Tabulam
Posts: 16,930
|
|
Thanks for that.
Alex
|
22-08-2017, 05:33 PM
|
|
Ebotec Alpeht Sicamb
|
|
Join Date: Feb 2010
Location: Toongabbie, NSW
Posts: 1,965
|
|
I wonder whether they took a field trip to the eclipse...
|
22-08-2017, 05:41 PM
|
|
Deprived of starlight
|
|
Join Date: Nov 2006
Location: Sydney
Posts: 3,774
|
|
You'd think they'd have a voicemail message!
|
22-08-2017, 07:45 PM
|
|
Registered User
|
|
Join Date: Feb 2007
Location: Perth WA
Posts: 2,297
|
|
I know people here speak highly of them (Andrews) - but I only ever called twice, spoke to Luke both times, and he was supposed to get back to me on both occasions, but never did. So this doesn't surprise me one little bit
|
22-08-2017, 08:58 PM
|
|
Gravity does not Suck
|
|
Join Date: Mar 2005
Location: Tabulam
Posts: 16,930
|
|
It surprises me the effort many organisations go to in an effort to gain market share but then fall down on the little things one would consider fundamental to retaining happy clients.
Failure to call back on a promise to do so is so silly.
I have had an office an one must keep a list of the things you have promised to do simply so you do not forget.
Anyways if they are taking a break one would think it prudent to have a recorded message and perhaps an invitation to leave a name and number.
Alex
|
22-08-2017, 09:08 PM
|
|
Gravity does not Suck
|
|
Join Date: Mar 2005
Location: Tabulam
Posts: 16,930
|
|
My old master solicitor would call back and if he did not reach them would send a letter.
"I telephoned you on..date..at..time..I was not able to reach you so pleāse telephone me when you read this letter"
Great system cause you can try without result but a follow up letter shows you are on the ball.
Systems like that work and show clients they are important.
Alex
|
23-08-2017, 12:31 AM
|
|
Ebotec Alpeht Sicamb
|
|
Join Date: Feb 2010
Location: Toongabbie, NSW
Posts: 1,965
|
|
I reckon that if you're a high price establishment customer care is of make-or-break importance. If you have the best prices in the land then business will come anyway.
I've had some difficulties in the past getting answers about availability or delivery times over the phone, but whenever I did buy something from Andrews Comms (usually in person at their Greystanes store) the service was friendly, knowledgable and enthusiastic.
If you don't like their service you can always spend some 10-30% more and buy from Bintel, which I also wholeheartedly recommend. Bintel's service is legendary, unfortunately they are a lot more inconveniently located (for me).
|
23-08-2017, 12:42 AM
|
|
Gravity does not Suck
|
|
Join Date: Mar 2005
Location: Tabulam
Posts: 16,930
|
|
My experience with Andrews has been perfect.
My EQ 6 was delivered personally by the boss.
And I like them ,, and Bintel.
My point was general.
So many businesses spend money to bring them in but fail on the simple things...you can do ten things right it the one thing wrong in ten that can send your business down.
Anyways I hope the have a great holiday I am sure they deserve a good one.
I will explain to my friend who will buy from them when they get back.
Alex
|
23-08-2017, 01:38 AM
|
|
Ebotec Alpeht Sicamb
|
|
Join Date: Feb 2010
Location: Toongabbie, NSW
Posts: 1,965
|
|
You're absolutely right, and it is the customer's prerogative to complain about lack of service. How else would service ever improve otherwise?
|
23-08-2017, 02:32 PM
|
|
#6363
|
|
Join Date: Jan 2009
Location: Central Coast NSW
Posts: 1,244
|
|
The thing is, it doesn't take long to set up an away message.
You can electronically record incoming messages, and have them sent to your email so that you never miss a customer.
Then you have voip services, or skype or similar, so you can now make a local call, from anywhere in the world.
I know that sometimes you need downtime, or there is a rare solunar event that really needs to be seen, but like you are saying Alex, a simple message helps those who will have called in, and didn't go to their website.
Our little business has pre-recorded messages for every occasion, even illness. With the click of a button on a website, our customers know where we are today, and that if they leave a message, we will respond to them as soon as we are able. Simple.
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +10. The time is now 03:25 AM.
|
|