Quote:
Originally Posted by Tasastro
...I have been in contact with them but didn't have much time on Friday to get many details. They advised me to make a formal complaint to Smart Send and follow up with them if I didn't get a suitable outcome...
As I said earlier I am doubtful that anyone in authority will do anything constructive about this, but I am going to give it my best try.
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Good on you Bill for your tenacity in this. I hope your time spent pays off, and brings benefit to other potential victims down the road.
Having run a Computer repair shop for 8 yrs, I have had a few encounters with QLD's Office of fair trading. Sadly, the "process" may work against the good guys (You) in this situation.
As they've pointed out, step one is to seek redress with the company yourself. In this instance, all they need to do is apologize, or claim it's a mistake, and the case will be "resolved". In reality, it's obvious they simply caved when you called out their trash talk.
It may be good strategy to not mention Consumer affairs escalation, and obtain in writing their refusal to get real. Next, you can on-feed this evidence to the Office of Fair trading, with examples of others who've suffered. Be sure to illustrate your case is part of something bigger.
You're doing the right thing. Sometimes, "turning the other cheek" can get both sides of your face slapped. All the best