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Old 10-06-2010, 07:04 AM
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JohnH
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Astronomik customer service.

Just wanted to report a piece of outstanding customer service from Astronomik.

A while back I bought Ha and Oiii Astronomik filters on IIS, I was happy with the Ha filter but it took me a while to get around to using the Oiii one as I only had a manual FW at the time...anyway when I finally did get to use the oiii filter I got distorted star shapes and reported as much here. I could not get to the bottom of this and sent my images to Astoronomic who instantly agreed to replace it - and the Ha filter for good measure - even though it was far from clear the filter was the issue and they were not new.

What a NICE surprise to see a company that cares so much about the performance of their product.

I have the new filters in operation now - and the first result is here:

http://www.iceinspace.com.au/forum/s...ad.php?t=62210

I am happy now!
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  #2  
Old 10-06-2010, 08:57 AM
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el_draco (Rom)
Politically incorrect.

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Good Service

Quote:
Originally Posted by JohnH View Post
Just wanted to report a piece of outstanding customer service from Astronomik.

A while back I bought Ha and Oiii Astronomik filters on IIS, I was happy with the Ha filter but it took me a while to get around to using the Oiii one as I only had a manual FW at the time...anyway when I finally did get to use the oiii filter I got distorted star shapes and reported as much here. I could not get to the bottom of this and sent my images to Astoronomic who instantly agreed to replace it - and the Ha filter for good measure - even though it was far from clear the filter was the issue and they were not new.

What a NICE surprise to see a company that cares so much about the performance of their product.

I have the new filters in operation now - and the first result is here:

http://www.iceinspace.com.au/forum/s...ad.php?t=62210

I am happy now!
Very cool. Nice to see good service and I think it appropriate to acknowledge it. Astronomik make great gear.
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  #3  
Old 10-06-2010, 09:00 AM
Dennis
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It’s always nice to hear the good news – thanks for reporting on this positive experience!

Cheers

Dennis

PS – A very nice Narrowband M8 in the Hubble palette!
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Old 10-06-2010, 10:45 AM
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allan gould
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Excellent service. Im happy for your experience as I have purchased the narrow band as well as the LRGB filters from Astronomik
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  #5  
Old 10-06-2010, 11:24 AM
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MrB (Simon)
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Two thumbs up!

Astronomik will be happy too if they see this.
It's a wierd world we live in, if someone has a bad experience they're very quick to dirt-bag, It's not often that people go out of their way to provide positive feedback, so good on ya John.
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  #6  
Old 10-06-2010, 11:26 AM
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One thing I should add to my previous post is that Astronomik claim that their LRGB, Ha, O111, S1 and Clear filters are all parfocal.
They are.
Big, big time saver when imaging.
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  #7  
Old 10-06-2010, 12:51 PM
gbeal
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I can echo the bouquets here, having had a few Astronomik filters of recent times. The latest, direct from them was perfect, timely service and keenly priced. No hesitation in recommending them as well.
Gary
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