Agree John, Bintel have been fantastic
I'll tack on here and give a shout out to Andrews Comms with whom I had a very similar experience. Not only did the SynScan hand controller arrive within a few days of them posting it, they were also nice enough to give me a full replacement for a 4.5-year-old v3 hand controller which suddenly conked out on me, no questions asked. This type of service should be recognised.
Although it should be said with postage, it's a bit of a luck of the draw type of thing. Aus Post actually delivered the controller to a completely different address which I found out when the status of the item in my Aus Post dashboard changed to 'Delivered' but there was no sign of it. It was only after I called them that they fixed the mistake by going to the wrong address, getting the controller from people who opened the parcel (why would you do that if it doesn't have your name and address on the satchel and has a return address???) and hand delivering to me. Was initially disappointed but then quite happy with Aus Post with how they rectified the issue.
You're so knowledgable, I'm still going through all the excellent guides you have emailed me. I have a lot to learn from members like you 
