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Old 14-09-2020, 07:45 PM
HarryD (Greg)
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QSI 683 the trip back to the UK

Hi to you all

Just thought I would report on my sending a QSI camera back for repair to the UK.
Sent it on Thursday 3th September, Australia Post.
Arrived at Mascot and cleared and awaiting international departure on Friday 4th September.
Still at Mascot today, 14th September.
Oh well, we will see what happens.

Regards and keep well.
Greg
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  #2  
Old 14-09-2020, 08:02 PM
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LewisM
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I sent a package to a friend in Switzerland. Posted on 28 August. It arrived in Switzerland 2 days ago but still undergoing processing by the airline there (never seen that previously)
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Old 16-09-2020, 10:33 AM
HarryD (Greg)
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Now in UK.
Awaiting customs clearance.
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  #4  
Old 30-09-2020, 04:16 PM
HarryD (Greg)
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Received a message from QSI/Atik on 29th September.
Customs requires "proof of purchase" before they will release the camera.
A lengthy search does not reveal said document. Not surprising given that I purchased the camera in 2014.
Fingers crossed I phoned The Binocular and Telescope Shop where I had purchased the camera (and lots of other stuff).
"No problem, we will email you the receipt"
It pays to deal with local people, especially the good people at The Binocular and Telescope Shop.
Lets see how long it now takes to get from customs to QSI/Atik.
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  #5  
Old 21-10-2020, 02:01 PM
HarryD (Greg)
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Camera still "in customs". Been there since 14th September.
I think over 5 weeks to go through customs for a repair is a bit too long.
This is not good for Atik. Who is going to buy one of their cameras, or a QSI, if it takes this long to get back to them.
I have sent packages to Florida by the same method and the last one took 1 week. Covid and all.
Will keep you posted.
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