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Sorry to hear this Charles: what a pain! If they get stroppy maybe you could quietly mention that a lot of people are following your saga and maybe they would like to get some good PR by doing the right thing... They aren't doing their cause any good at the moment.
Seriously though, I agree with Exfso: if there is a rattle then either it wasn't packed properly or it was dodgy when it left the factory. There is no other possibility really. If the outer packing isn't damaged then it really is WO's responsibility to fix it and pay the freight. They can take it up with the freight company if they want, but it shouldn't be your problem.
Good luck!
- Dean
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