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Raymo, are you on a contract with iinet?
As they are owned by TPG , they use TPG backhaul , which is typically not great.
If you are not on contract, have a look on whirlpool.net.au Aussie Broadband seems to have rave reviews. I'm not with them myself, but I do watch to see who is looking after their customers.
As for copper length to the node, I simply asked my ISP and they told me. My home connection is 931m, and I get 33/12 even at that length.
Either way, I would be complaining about the lack of speed. If they wont help you in reasonable time, I think you would have legitimate grounds to move to another provider without penalty.
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