Alex,
You might need to take it to an IT specialist if you cannot access your anti virus/ anti malware software...
My advice, FWIW, after you hopefully get it sorted...
Find yourself a VPN (Virtual Private Network) provider, some are free & some are not. They make your computer even more secure & provide significant protection from hackers, along with up to date anti-virus & considerable care opening emails that you do not recognise as being from a known or friendly source...
My offer to try and assist you over the phone is still open; no guarantees I can assist but, I'm happy to give it a crack.. I do have some expertise in this area from courses & qualifications gained whilst serving in the military...
One thing you might try is to actually go to where your applications are residing in the computer (Ie: Windows\program files or windows\program files(x86) ) & see if you can run it from the parent executable file. It may be that your desktop icon (which is only a shortcut) is not working.
Depending what version of Windows you are running, there are some inbuilt applications which may assist you in diagnosing any problems and fixing them..
Cheers
Carlton
Quote:
Originally Posted by xelasnave
I think some files are ok on the external hard drive...there was probably so much they couldnt download it all☺.
I will do what I can and see if anything works...Deepsky stacker is stacking some stuff it seems but some stuff it wont save...
I cant open the Norton icon on the desktop.
So its maybe been shut down..I think the worst but after reading about it getting past it is not easy.
I see there is someone advertising to do recoveries etc.
Alex
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