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Hopefully there is a simple software fix, that can be implemented somewhere to rectify it.
Not overly sure of what a class 2 allows in the way of defects.
As a point of interest as far as consumer affairs goes..... If you bought this new in this country and it has a defect, then it is the RETAILERS responsibility to rectify it, you are not obliged to go to a third party.
I found this out having a problem with a product I bought and the electrics in it were faulty and the retailer sent me to the motor manufacturer.... At the time I was doing work for a QC and I got some free legal advice from which I informed the retailer they were responsible !!!!!
A good reason to use local suppliers and agents.
I hope it sorts out for you.
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