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Pat, it is good news that the stripes are not caused by the cam itself.
Regarding the computer, there are few things to check:
1. Drivers - are you using the latest ones? Both the cam drivers and the motherboard drivers (check the motherboard manufacturer's website).
2. USB port - try a different port. Perhaps try the ones at the back of the computer.
3. USB 3 vs USB 2 - new computers come with most of USB 3 ports and few USB 2 ports. They are often colour coded. If you are using USB 3 port, try an USB 2 port. And other way around.
Good luck and let us know what happened.
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