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Hi Craig. From the way you describe it, it sounds like the focuser is not functioning.
Does anything happen when you turn the focus knobs? Does the bright light change in size?
Does the focuser/eyepiece move in and out when you turn the focus knob? If not then perhaps it has some kind of focus lock engaged (a thumbscrew you can turn) and/or a focuser traction knob that needs to be tightened. Some focusers/scopes have both, meaning you'll need to disengage focus lock and engage the traction screw.
Last edited by Oddity; 24-05-2018 at 11:53 PM.
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